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How To Handle Difficult Business Conversation With Confidence

February 23, 2018

At some point or the other, we’ve all felt weary when we think of an impending conversation we need to have, and how difficult it might turn out to be. Imagine having a board meeting with investors, you’ve prepared all you want to say, yet you feel they are inadequate. At times, having a discussion with a client or customer can be very difficult too. You find yourself scheduling and rescheduling, just because you don’t want to face the person. Still, you can handle difficult conversations with confidence. Here’s how.

Focus on giving out value. The major mistake people make is trying to please or impress who they’re talking to. Instead of impressing people, churn out value. Focus on the quality of your words and what you are offering, instead of looking at their facial expressions or body language to see if they’re impressed. Some people naturally have hard faces, so if you focus on their facial expressions, you might be thrown off balance.

Put yourself in the other person’s shoes. If you were in the other person’s shoes, how would you react? What would you think? We know we are all different, but trying to put yourself in the person’s shoe will enable you to see things from their perspective, help you approach the conversation better, and give you a clue on what to say.

Encourage a discussion. Don’t be a one-way traffic. When you talk, let the other person talk too. Don’t babble on. When the other person talks, the response might help boost your confidence.

Wear a smile. When you present your thoughts, ideas or issues, try to smile, just a little. Laughing too much could be a sign of nervousness so just smile a little to encourage better discussion.

Stick to the facts. Even while smiling and trying to be friendly, remain rooted in your facts. Do not settle for less because you want to please anybody.

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